FAQ's

 

 

 

"AT HOME" DELIVERY T&C’S

- Minimum order $50 (excl. any items added from the 'Shop')
- Flat fee delivery $10.00
- Delivering to all Northern Beaches Suburbs accessible by road
- Deliveries will take place Tuesday only, no weekend deliveries
- Orders must be placed by close of business Friday (5pm) for next Tuesday delivery 
- Deliveries will be scheduled from 2pm onwards on Tuesday
- Please provide your address on checkout alongside specific delivery details if someone will not be at home to accept delivery. Your food will be delivered cold so will need to be refrigerated upon receipt of order. We do not provide cold storage of your meals, they will arrive in a brown paper bag.
- Once you have placed your order, you will be contacted by someone from The Whole Leaf team to coordinate an appropriate delivery time. Please note, we can’t guarantee exact delivery times, however we will do our best to accommodate delivery instructions
- If you would prefer to pick up your order from our Narrabeen cafe, please advise in your order instructions and a member of the The Whole Leaf team will contact you to advise when you can collect. 
- Strictly no refunds on any orders once placed due to food ordering/handling and the team delivering the freshest & highest quality food/meals

 

 RETURN AND REFUND POLICY

The Whole Leaf accepts returns & issues refunds for any products received damaged or incorrect. You must notify The Whole Leaf within 24hrs of receiving your order via Phone (02) 0446 0465, Email hello@thewholeleaf.com.au or through our Contact Page on the website www.thewholeleaf.com.au. Returns & refunds will only be approved & accepted with receipt or proof of purchase, and prior to refunds being approved, The Whole Leaf requires images (if not local) or to view damaged goods to assist with the return & refund process. To be eligible for a return your item must be unused, unopened & in it’s original condition that you received it in. It must also be in it’s original packaging. Once a return has been approved & processed, The Whole Leaf will contact you to advise weather a full refund or credit will be issued. For all refunds, payment will be made into a designated bank account, please allow 7-14days for all refunds to be processed and received.